At the earliest date possible we are looking for a User Experience Analyst (m/f)
for the Programme Management Retail at innogy SE in Essen.
JOIN OUR INTERNATIONAL CUSTOMER EXPERIENCE FACTORY and help us to push forward innogy’s digital transformation. While being an active part of our newly launched Customer Experience Factory you support facilitating customer experience improvements in a customer-led and digitally enabled way. You will participate in the priority B2C strategy initiative at a critical time and will play a pivotal role in designing optimized customer journeys and in building a truly customer-focused company. You will connect and collaborate with colleagues around innogy and share insights and best-practice B2C expertise across the group. Furthermore you get the latest thinking on customer-centricity, digital, analytics and agile work styles. If you want to leave your footprint in our journey, love customers and have a start-up mindset, you are exactly who we need to join this new team! Your tasks:
Conduct user research and evaluate A/B test results
Manage data and conduct tailored analyses as needed
Prepare reporting dashboards for regular management communication
Eventually support CX factory lead in day-to-day business of running CX factory
BA/BS Degree in relevant majors or significant practical experience in the field
Strong analytical and problem solving skills paired with the ability to develop creative and efficient solutions
Advanced knowledge of Excel and prior experience with SAP interfaces
Enjoys and gets energized by complex problem solving and ability to push the innovation on solutions
Excellent communication skills with the ability to influence senior decision makers
Ability to work under pressure, manage expectations effectively and not get overwhelmed by pressure
Willingness and capability to work both independently and in various team settings
Distinct customer focus and quality mindset
Who are we? innogy SE is colorful, flexible, full of energy and creative ideas. 40.000 colleagues in renewables, grid and retail are building a sustainable energy system for new generations to live in a world worth having. We are offering existing and potential customers innovative and sustainable products and services which enable them to use energy more efficiently and improve their quality of life.
What is in it for you? In addition to being part of a passionate and top motivated team in our Customer Experience (CX) Factory, you profit from an attractive remuneration package including several appealing benefits like bonus payment, shares or discounts with different partners. We offer multiple attractive and adaptable ways of working like remote work and flexible hours to give you the best possible work experience fitting your needs. Beyond that we value your well-being and invest in your progression by offering a wide range of development opportunities you can actively make use of.
Are you the passionate UX Analyst we are looking for? Is this you and would you rather start today than tomorrow? We are happy to receive your application! You can send us your CV and motivational letter online via the 'Apply' button.
We are an equal opportunity employer and welcome applications from all sections of the community!
Please also note the following: Contract Type: Permanent Employment Fraction: Full-time
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