Support Content Manager

bei Also Digital Services in Berlin

ALSO Digital Services, a dynamic business unit and part of the bigger ALSO Group, runs one of the largest and most recognized B2B cloud marketplaces in Europe, and we are growing beyond Europe! ALSOs B2B Cloud Marketplace connects vendors’ products and services with our clients/resellers and customers. Our B2B platform is one of the market`s most comprehensive online marketplaces with a feature set built for sales, support, reporting and self-care of various cloud services.

We are looking for a support content manager for our Digital Services support team who will be responsible for content available for our agents and customers. Our support team provides technical product support for various cloud services but also support for our own product, ALSO Cloud Marketplace. The Support Content Manager is responsible of providing both, internal and external support content.

YOUR DUTIES

  • You will setup the internal knowledge base for our support agents
  • You will be responsible for the whole process, making sure the content is up to date and easily available and promoted for our agents
  • You will manage the external knowledge base and provide content in written and video format
  • You will be responsible for the product announcement process making sure that our external knowledge base is always up to date

WHE WE ARE LOOKING FOR

  • You have at least 3 – 5 years experience in support content management
  • You have setup the knowledge base from scratch
  • You have experience in creating short user guides in video format
  • You convince with your ‘Can do’ and service oriented attitude
  • You do not shy away from working under pressure
  • You are organized and driven by details
  • You show a high degree of self-initiative combined with superior communication and team skills
  • You are fluent in English - both written and spoken, other languages are a plus
  • Plus if you have been previously working also as a technical support agent

WHAT WE OFFER

  • Highly motivated international team and great team atmosphere
  • Possibility to experience a variety of issues cloud technology and increase your own knowledge
  • Beautiful modern office in Berlin Mitte
  • Flat hierarchy with space for your own ideas in a dedicated environment
  • Insights into the cloud business, being part of rapidly developing cloud business
Jetzt bewerben
Bitte beziehen Sie sich bei Ihrer Bewerbung auf ROCKITdigital

Also Digital Services

Alte Jacobstrasse 85/86
10179 Berlin
Berlin / Deutschland

Unternehmenswebseite
Ansprechpartner

Ewa Naylor

Kategorie(n)

Marketing / Online Marketing

Marketing / Online Marketing

╰▶ Content Marketing

Anstellung

Freelancer

Berufserfahrung

Erste, Mehrjährige

Gewünschtes Eintrittsdatum

Ab sofort

Job veröffentlicht am

11.08.2017

Bewerbung via Email:
Bitte beziehen Sie sich bei Ihrer Bewerbung auf ROCKITdigital

Ähnliche Stellenangebote

  • Unicorn Network Inc.
    Sales Representative
    Unicorn Network Inc. - Las Vegas (NV) - Freelancer
    Vor 30+ Tagen - Unicorn Network Inc. sucht in D/A/CH selbständige Handelsvertreter für den Einsatz als Sales Representative m/w Art der Position: unabhängiger Vertragspartner... Stelle anzeigen »
  • dulz schwimmer GmbH
    FREELANCER SALES (M/W)
    dulz schwimmer GmbH - München - Freelancer
    Vor 30+ Tagen - Als eigenverantwortlich arbeitender Networker nutzt du Dein Netzwerk für den Auf- und Ausbau neuer Geschäftsbeziehungen. Deinen Kundenkreis zu erweitern und neue... Stelle anzeigen »
  • Dextro Energy – Wir haben die schnellste Energie! Social Media Manager (m/w)
    Dextro Energy GmbH - Meerbusch - Freelancer
    Vor 30+ Tagen - Dextro Energy – Wir haben die schnellste Energie!   Die Marke Dextro Energy ist der Inbegriff für Dextrose und seit Generationen dafür bekannt, Menschen mit seinen Produkten schnell und zuverlässig Energie... Stelle anzeigen »