Customer Success Manager (m/w), DACH Market

bei Management Events in Berlin

Management Events  creates marketplaces for top level executives and vendors in IT and business consulting.

 

With 130+ events annually in Europe, Asia and the Middle East we are a market leader in B2B networking services. Our 300 employees take care of every step on the way to a successful event: From curating relevant content to executing world class customer experience.

 

We are proud of our energetic and positive culture centered around four core values: 
Passion for Customers, Clarity & Responsibility, Embracing the New and Winning Together .

 

We are now looking for a Customer Success Manager to work with our DACH market.

 

Customer Success Managers are the voice of the customers within our company. They strive daily to answer a simple question: How can we create value for our customers? This role is the main point of contact for our customers after the initial sale. The goal is to maximize the value of our customers. The CSM function is a part of our sales organization, and we see every customer interaction as an opportunity to retain customers and increase sales.

 

Key responsibilities

  • Coach and motivate our customers to use our online tool
  • Communicate our event concept to customers, and illustrate the value created by using our services
  • Cooperate closely with Sales Managers to increase customer lifetime value (cross-selling, up-selling, portfolio sales)
  • Build personalized relationships with customers through various channels (F2F, social media, event execution, phone and email)
  • Manage customer expectations and collect feedback

 

We are looking for a colleague with ...

  • 2 years of relevant work experience in CSM, account management or other customer facing role, ideally in a B2B environment
  • Genuine "can-do" attitude and superb customer service skills on the phone and face-to-face
  • Bachelor's degree in a relevant field
  • Fluent German and English language skills
  • Basic knowledge of IT and consulting industries in the DACH markets is a plus!

 

Why choose a career at Management Events?

  • We are international - Our events take place in 10 European countries, and are currently expanding to Asia and the Middle East. You get to work with international colleagues on a daily basis.
  • We invest in people - After an extensive on-boarding process run by experienced trainers, we provide you with continuous training and self-development opportunities, for example in our Sales Academy.
  • We love our teams - Our employees enjoy spending time together during our sportsdays, Fridaybars and during our team breakfasts and lunches. Our bi-annual training brings the whole company together to our headquarters in Helsinki.
  • We grow, and so can you - The DACH operation has achieved constant growth over the past few years, giving our employees the opportunity to take on additional responsibilities.

 

Get a better idea of what it is like to work for management events by watching this  video

Does this position sound like the right challenge for you? Send us your application right now. We want to get to you!

If you have any questions about the position, please contact:
recruitment@managementevents.com

Jetzt bewerben
Bitte beziehen Sie sich bei Ihrer Bewerbung auf ROCKITdigital

Management Events

Zieher Business Centers, Rosenstraße 2
10117 Berlin
Berlin / Deutschland

Unternehmenswebseite
Ansprechpartner

Jane Medel

Kategorie(n)

Sales / Vertrieb

╰▶ Accountmanagement

╰▶ Sales / Vertrieb Allgemein

Anstellung

Vollzeit (Festanstellung)

Vertrag

Unbefristet

Gewünschtes Eintrittsdatum

Ab sofort

Job veröffentlicht am

20.09.2018

Bewerbung via Webseite:
Bitte beziehen Sie sich bei Ihrer Bewerbung auf ROCKITdigital

Weitere Stellenangebote von Management Events

  • Management Events
    Projektkoordinator, B2B Events
    Management Events - Berlin - Vollzeit
    Vor 30+ Tagen - Du bist ein verkaufsorientiertes Talent und möchtest deine Karriere in einem der innovativsten und schnell wachsenden Eventunternehmen des Marktes beginnen? Dies ist... Stelle anzeigen »

Ähnliche Stellenangebote

  • Improve Digital
    Account Manager DACH
    Improve Digital - München - Vollzeit
    Vor 15 Tagen -   Hello there! We’re glad you could join us. We’re looking for our next Account Manager at Improve Digital.    Do you have a passion for technology?... Stelle anzeigen »
  • app.a GmbH & Co. KG
    Sales & Account Manager (m/w)
    app.a GmbH & Co. KG - München - Vollzeit
    Vor 30+ Tagen - Wir bei der app.a GmbH & Co. KG sind ein Startup in der Musikbranche. Wir wollen mit unserem multimedialen Produkt den Musikmarkt erobern. Unsere künftige Plattform... Stelle anzeigen »
  • bookingkit GmbH
    Account Manager Großkunden (m/w)
    bookingkit GmbH - Berlin - Vollzeit
    Vor 30+ Tagen - Gestalte die Zukunft der Erlebnisbranche mit uns! Als Marktführer für Software-as-a-Service im Erlebnissektor sind wir bei bookingkit angetreten, direkt aus dem... Stelle anzeigen »
  • Stylight GmbH
    Junior Business Development Manager DACH (m/w)
    Stylight GmbH - München - Vollzeit
    Vor 30+ Tagen - Für unser Team in München suchen wir einen Junior Business Development Manager (m/w) zur Unterstützung unserer strategisch wichtigen DACH Region. Zu den Hauptaufgaben... Stelle anzeigen »
  • Impact Finanz
    Vertriebsmitarbeiter/-in für den Standort Hannover
    Impact Finanz - Hannover - Vollzeit
    Vor 30+ Tagen - Die Impact-Finanz ist einer der wichtigsten Ansprechpartner für die Branche Finanzen und Versicherungen in Deutschland. Impact ist anders. Nicht 08/15 sondern individuell,... Stelle anzeigen »